Customer loyalty in the hospitality sector

Customer loyalty is based on numerous factors, which can be both difficult to quantify, and sometimes subjective. But every business strives to get the mix of factors right as loyalty generates repeat and new business through word of mouth and brand awareness. The larger the brand the harder this is to get consistent across the
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Rise of the Consumer Web

The rise of social network sites like Facebook, LinkedIn, and Twitter means this is the age of consumer web based relationships. They not only change the way we interact between one another, but they are disrupting and changing whole sectors, from marketing to FMCG to the media. These information flows generate exponential amounts of unstructured
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New Opportunities In New Information Flows

With so many conversations going on in social networks and on blogs companies are having a hard time keeping up with the new information flows. Doing this will become key to using big data tools effectively, and marketing to your customers better than the competition. We have three experts in the changing nature of information
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Digital disruption and the future of retail

We hear so much about the digital disruption of sectors, industries and business models. The digital transformation even provided the catalyst for the Arab Spring, the biggest political upheaval in the middle mast in a generation. So why is retail so unaffected? We have interviewed some digital experts who expect the digital disruption to hit
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Making the most of your digital transformation

The whole world is undergoing a digital transformation. From the smallest business to the largest FTSE100 corporate everyone is thinking, talking about, spending time and money to understand digital and how to use it effectively. We have interviewed three experts in digital transformation for yourBusinessChannel. Generating profits from digital conversation flows Keith Holdt is Head
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Innovation: Hotels with Rock and Roll

Robert Cook on choosing buildings with character

Citizen M hotels save 40% building new London, NY hotels

Michael Levie, Founding Partner of Citizen M Hotels, speaks to Digital Transformation about the transformation he has seen in the hospitality market and in the construction of hotels. Michael explains that his company saves approximately 40% on costs with a clever way of constructing rooms offsite.   /**/ This new way of constructing hotels, he
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Why Google came knocking

John Paleomylites on the reasons why Google approached him to buy his business.

Sectors embracing digital transformation

Markus Becker on those sectors which are embracing digital transformation.

Realtime Decisions: Data is no Good without Sensemaking

We are swamped with data – even our movements are tracked by mobile networks, and stored. Our web tracks are everywhere and our purchasing habits both online and offline are fully traceable. Businesses and security agencies are swamped with data, and yet there is widespread dissatisfaction about query tools and data analytics. Ask the right
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