BRM training drives satisfaction right up
The effect that we see and that our clients observe in their BRM’s after the training is that the BRM’s show more confidence, they are able to discuss business issues with more confidence, they are able to handle unstructured situations, they are able to have opinions about the business and not just technology. The general impact of our training is that the satisfaction of the business partners with their BRM’s go way up typically they are much happier with the BRM after the training and the training is effectively an exercise where we put the BRM’s through a compressed series of difficult role plays, case studies etc. where they have a chance to practise their relationship skills. These things are not learned in school, they have to be learned on the job, they have to be learned under fire if you will.