Video:

 

Consumers get stuck with one brand

Author: David Walker

Categories: Customer Engagement
Tags: Android, Apple, Incite, Sony
David Walker: "Technologies are not siloed anymore, so you hear all of our brands talking about eco systems.  So, you’re an Apple man, you’re an Android man, you’re a Sony man.  You know, they want to create a relationship with you as a customer across devices and technologies now, rather than, on a one-to-one specialist device.  So, you’re beginning, you’re finding yourselves getting caught in a world, I’d buy, start buying these Apple products and then I’m stuck with Apple, and that’s a funny thing for consumers.  In a way they like it, in a way they don’t like it."
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