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Shopping centres of the future deliver service

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Categories: Customer Engagement, Future of Retail, Mobile & Cloud, Online Shopping
Tags: Avancer Management, click & collect
Nigel Palmer: "We talk about retail but maybe services are going to be more important to it.  You know, we heard today an idea about click and collect and actually making that not a warehouse type experience but an enjoyable experience where you say, “Great, click and collect, we’ll go and have a sit, we’ll go and have a read of the paper or we’ll go and get the kids in the kids area.”  It is the heart of it.  You know do shopping malls in the future have their own delivery sort of service as well?  And I still think there’s too much traditional thinking going on and not thinking about what the customer wants, what makes it easy for them.  What will make it pleasurable for them, because shopping centres, big square blocks, but consumers feel happy in shopping centres, safer in shopping centres.  And they need to exploit that in the best sort of possible way."
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Shopping centres of the future deliver service

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