Does Effective Decision Support require both Wisdom and Experience?
Human decision making is based on experience and judgement. Experience itself comprises memories, of which there are several different types: Semantic, episodic, motor and procedural memories are defined by psychologists as different capacities of a human brain. Some memories have to be consciously ‘dug out’, whereas others are almost innate –for example riding a bicycle.
Business development through digital disruption
The way companies and professionals undertake business development and prospecting for new clients is changing. For those in a B2C environment there is a major technological and demographic shift to adapt to. When it comes to professionals, and those in a B2B environment, the way we go about business development is being transformed by the
Customer loyalty in the hospitality sector
Customer loyalty is based on numerous factors, which can be both difficult to quantify, and sometimes subjective. But every business strives to get the mix of factors right as loyalty generates repeat and new business through word of mouth and brand awareness. The larger the brand the harder this is to get consistent across the
Rise of the Consumer Web
The rise of social network sites like Facebook, LinkedIn, and Twitter means this is the age of consumer web based relationships. They not only change the way we interact between one another, but they are disrupting and changing whole sectors, from marketing to FMCG to the media. These information flows generate exponential amounts of unstructured
New Opportunities In New Information Flows
With so many conversations going on in social networks and on blogs companies are having a hard time keeping up with the new information flows. Doing this will become key to using big data tools effectively, and marketing to your customers better than the competition. We have three experts in the changing nature of information
Digital disruption and the future of retail
We hear so much about the digital disruption of sectors, industries and business models. The digital transformation even provided the catalyst for the Arab Spring, the biggest political upheaval in the middle mast in a generation. So why is retail so unaffected? We have interviewed some digital experts who expect the digital disruption to hit
Innovation: Hotels with Rock and Roll
Robert Cook on choosing buildings with character
Citizen M hotels save 40% building new London, NY hotels
Michael Levie, Founding Partner of Citizen M Hotels, speaks to Digital Transformation about the transformation he has seen in the hospitality market and in the construction of hotels. Michael explains that his company saves approximately 40% on costs with a clever way of constructing rooms offsite. /**/ This new way of constructing hotels, he
Why Google came knocking
John Paleomylites on the reasons why Google approached him to buy his business.
Google+ is creeping up on people
Thomas Power, on the growing dominance Google will have in all our lives.